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Transit & Transportation Communication, Done Right.

Why SMS Works for Urban Transit

SMS is the most direct communication channel available today—and the numbers prove it:

  • 98% of SMS messages are opened

  • 90% are read within 3 minutes

  • SMS response rates are 6–8× higher than email

  • Drivers don’t need smartphones, data plans, or logins—just a phone that receives texts

When a message needs to be seen now, SMS is the clear winner.

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Urban Transit Benefits
Centralized, Accountable Messaging
Every message sent or received is stored in one place. See delivery status at a glance.
Know exactly who received critical updates. Maintain a communication record for accountability and compliance. Eliminate “I didn’t get the message” situations.
Customer & Passenger Messaging
Keep riders informed before they have to ask. Notify passengers of delays, cancellations, or schedule changes.
Send proactive service updates during weather or traffic events. Reduce inbound calls by sending bulk alerts in seconds.
Optional two-way messaging allows customers to reply when needed. Clear communication builds trust—and dramatically lowers office stress.
Quick Bulk Updates
Update your whole team in a matter of seconds. Whenever certifications need renewed send a text so no time is lost.
Announcements, updates, changes will be easier to track and complete. Rather than contact everyone individually, load a saved list, then blast out SMS messages all at once.
Emergency Communication When Seconds Matter
In transportation, emergencies don’t allow for delays, missed messages, or confusion. When conditions change—weather events, mechanical issues, security concerns, or route disruptions—clear communication must happen immediately and be understood the first time.
Fleet Text ensures critical instructions reach the right people at the right moment.
Two-Way Communication with Drivers
Fleet Text enables real, two-way messaging between dispatchers and drivers. Send route changes, delays, detours, or emergency notices instantly. Drivers can reply to confirm receipt or ask questions.
Why Transportation Teams Choose Fleet Text
Faster response times. Fewer missed communications. Less radio dependency. Reduced call volume.
Happier office staff, drivers and customers. When operations move fast, communication should move faster.
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