Paratransit - Fleet Text

Paratransit Communication That Protects Vulnerable Riders

Keeps Paratransit Safe, Holds Drivers Accountable

Reliable transportation for the elderly, disabled, and riders with special needs isn’t just about getting from A to B — it’s about safety, dignity, and peace of mind. Fleet Text empowers paratransit providers to communicate more quickly and clearly with riders, families, drivers, and depot staff so critical service details are never missed.

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Paratransit Benefits

Saves Independence and Mobility

Under the Americans with Disabilities Act (ADA), agencies are required to provide accessible transportation for individuals with disabilities who cannot independently use standard transit services — ensuring riders can access jobs, healthcare, and community life.
With Fleet Text reminders, riders and caregivers get predictable schedule notifications and updates so necessary trips aren’t missed — reducing confusion and dependence on last-minute calls.

Hold Drivers and Staff Accountable

Fleet Text gives depots a centralized platform to communicate with drivers, attendants, dispatch, and maintenance teams in real time. Clear SMS alerts: Confirm schedule changes and stop adjustments. Notify drivers of special needs or ADA-related accommodations. Provide reminders for shift start times and route assignments. This reduces human error and ensures drivers are accountable and informed throughout the day.

Keep Riders Informed With Real-Time SMS Alerts

SMS remains one of the fastest ways to reach people — parents, caregivers, and riders alike — because texts are read far more consistently and quickly than email or voicemail. This means: Riders are notified of schedule changes instantly. Last-minute adjustments (like weather delays) are communicated clearly. Riders and caregivers feel confident they have up-to-date information. No waiting by the phone. No missed trips.

Drastically Reduce Call Volume and Office Stress

On busy days — especially inclement weather or high-demand times — the phone lines in depots can flood with calls from riders and caregivers looking for updates. Fleet Text: Sends automated trip reminders Notifies riders when vehicles are on the way Lets riders confirm or cancel via SMS
The result? Office call volume drops, staff stress is reduced, and resources can focus on operations instead of repetitive updates. Many systems see significant reductions in inbound calls once direct messaging is implemented.

Safer Rides Through Clear Communication

Paratransit riders often need extra time, assistance, or accommodations. When schedules shift or vehicles run behind, SMS alerts deliver clear instructions that avoid confusion and missed pickups. This means: Riders aren’t left waiting outside. Drivers can anticipate onboard needs. Service runs more predictably and safely.
Every message sent is one less question, one less anxiety, and one more safe ride.

Built-In Record Keeping for Accountability & Compliance

Every outgoing and incoming text is logged and time-stamped in one central system. This gives your team: Documentation of rider notifications. Proof of driver communication. Easily auditable communication trails.
When you need to review service issues or confirm messaging, you have a reliable history that protects both your riders and your operation.

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